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Troubleshooting
Your camera cannot play back images.
• The folder/file name has been changed on your computer (page 205).
• When an image file has been processed by a computer or when the image
file was recorded using a model other than that of your camera, playback on
your camera is not guaranteed.
• Use “PlayMemories Home” to play images stored on a PC with this camera.
• The camera is in USB mode. Disconnect the camera from the computer
(page 207).
Your camera cannot delete an image.
• Cancel the protection (page 167).
You have deleted an image by mistake.
• Once you have deleted an image, you cannot restore it. We recommend that
you protect images that you do not want to delete (page 167).
The camera is not receiving a GPS signal.
• Set [GPS On/Off] to [On] (page 187).
• Your camera may not be able to receive radio signals from GPS satellites
because of obstructions.
• To triangulate the location information correctly, bring your camera to an
open area, and turn on the camera again.
Excessive error in location information.
• The margin of error can be up to several-hundred meters depending on
surrounding buildings, weak GPS signals, etc.
It takes time to triangulate although GPS assist data has been taken in.
• [Date/Time Setup] is not set, or set time is shifted greatly. Set the date and
time correctly (page 58).
Viewing images
Deleting images
GPS (SLT-A99V only)
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