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Additional information
28
Troubleshooting
• If you continue to have these problems, have your TV serviced by qualified
personnel .
• NEVER open the casing yourself.
Problem Possible causes Solutions
No picture, no sound. • Power off
• TV in standby.
• Aerial disconnected.
• Plug in the TV.
• Press the
button on the front of the TV. If the
indicator is on press the button on the remote control.
• Check aerial connection
Poor or no picture (screen is
dark), but good sound.
• Picture preset level adjustment • Select ‘Picture Adjustment’ menu then adjust the
brightness, picture and colour levels.
Some channels are blank. • Scrambled or subscription-only
channel.
• Programme used only for data (no
picture or sound).
• Programme not being transmitted.
• Subscribe to pay-per-view broadcaster.
• See ‘Skipping a programme’ section.
• See ‘Re-arranging your channels’ section.
Standby indicator flashing. • Fault (irregular flash) • Do not open the cabinet, refer to qualified personnel.
• Contact your nearest SONY Service Centre.
Good picture, no sound • Volume control. • Press the + button on the remote control.
• If is displayed on the screen, press the button on
the remote control.
No colour on colour
programmes
• Colour level setting. • Select ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function
• Batteries low.
• Wrong mode
• Replace batteries.
• Press the > or . button to check if your remote
control is in the correct Mode for the equipment you are
trying to control.
Distorted picture when
changing programmes or
selecting teletext
• Inputs from external equipment not
switched off.
• Switch off all additionally connected equipment.
Sony Corporation Printed in Spain
=KV-32HQ100
=KV-36HQ100
4-085-835-61(01)
408583561
Lifting the TV Set
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