If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work
correctly, or you may not obtain the correct sound qualities, volume, or call performance.
If any of this is the case, see steps 3 to 5 and check that you are wearing the headset properly in your ears.
When attaching and removing the headset
In the factory settings, the built-in sensors detect when the headset is inserted in or removed from your ears to pause or
resume music playback and control the detection of tap operations and voice guidance.
When the headset is worn
You can tap the headset or in the area near your ear to play music, make and receive calls, etc.
You will hear a notification or voice guidance corresponding to the operation and status.
When the headset is removed
When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one
or both headset units are removed. When the headset is worn again, the headset resumes music playback.
When the headset units are not worn for about 15 minutes after being removed from the charging case, the headset
turns off automatically to save battery. Turn the headset on by putting the headset into your ears.
In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls as well as other
operations cannot be performed by tapping the headset removed from your ears.
Hint
You can also play music, make and receive calls, etc. when only one headset unit is worn in your ear.
You can use the “Sony | Sound Connect” app to change the settings that automatically pause and resume the music playback, or
automatically turn off the headset.
If the fitting supporter comes off, refer to the URL below and reattach it.
https://rd1.sony.net/help/mdr/2800/acc/
Related Topic
Using only one headset unit
What you can do with the “Sony | Sound Connect” app
The headset falls out of your ears/An earache occurs
5-056-451-11(2) Copyright 2024 Sony Corporation
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