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11.4 Special servicing
Only the manufacturer or centres with written authorisation are authorised to complete any special servicing operations.
For any operations that are not carried out directly by the manufacturer but by an authorised centre, we have to underline that a report
regarding all operations carried out must be requested. This will permit both Spencer Italia S.r.l. and the end user to keep a log book
regarding the operations carried out on the device.
The end user is authorised to replace only the spare parts according to the table in pargraph “Spare parts”.
11.5 Life span
The device, if used as indicated in the following instruction manual, has an average life span of 5 years
The life span of the device is of 5 years from the date of purchase and can be extended for up to another 5 years following the annual
revision.
General revisions must be carried out by the manufacturer or by a centre authorised by the manufacture. If such annual revisions are not
carried out, the device MUST BE DISPOSED ACCORDING TO THE PROCEDURES SPECIFIED IN PARAGRAPH 15 AND THIS EVENT MUST BE
NOTIFIED TO THE MANUFACTURER.
Spencer Italia S.r.l. will accept no responsibility for the incorrect functioning and/or damage caused by the use of any device which has not
been serviced by the manufacturer or authorised centre, or of any device for which the life span is expired.
12. TROUBLESHOOTING
The stretcher support doesn’t move
when a command is operated
Internal mechanisms are damaged or broken
Put immediately the vehicle out of service and contact the
manufacturer
Something interferes with the movement of the
device
Check the space around the stretcher support looking for
objects that could interfere with the movements. In particular,
check that the space between the stretcher support and the
floor is clear
The stretcher doesn’t seems to be
properly fixed
The stretcher fastener or the stretcher is damaged
Put immediately the vehicle out of service and contact the
manufacturer of the stretcher/fastener
Vibrations, the normal use or expiration of the life
span of the device have caused the problem
Put immediately the vehicle out of service, check if the life span
is expired and if the device has been subject to periodic
revisions, then contact the manufacturer.
12.1 How to return for servicing
In accordance with new European regulations, Spencer Italia S.r.l. lists some key points to preserve the hygiene of the equipment and
operators who use them. Spencer Italia S.r.l. trusts in compliance with these standards in order to ensure hygiene and health to all the
people who work to achieve quality and well-being.
Every device that will be returned to Spencer Italia S.r.l. will undergo health checks before the repair.
If Spencer Italia S.r.l. judges the instrument not suitable for repair because of visible signs of external and/or internal contamination, will
send the device to the customer with specification NOT REPAIRED, attaching a letter of explanation of the defects. Spencer Italia S.r.l. will
decide if contamination is due to a malfunction or incorrect use. If the contamination is due to a malfunction, Spencer Italia S.r.l. will replace
the product only in presence of a SALE RECEIPT. Spencer Italia S.r.l. does not respond for the accessories that show signs of contamination,
then will replace the same charging material costs to the customer. For the above, the device MUST be carefully disinfected on the outer
casing with a cloth moistened with denatured alcohol or solutions containing hypochlorite and accessories immersing them in the same
disinfectant. Place it in a bag with specified equipment and accessories disinfected. Request to specify the defect in order to carry out the
repair in the shortest possible time. It therefore requires to carefully read the instructions to avoid compromising the device with
inappropriate use. It requires you to specify the kind of fault to give way to the technical Spencer Italy S.r.l to judge whether the fault falls
into the category of warranty
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