The Spencer SmartHub is an AC-powered, countertop, in-home medication dispenser designed to simplify medication adherence. It provides alerts for pre-determined medication dosing schedules and tracks adherence, communicating with SpencerCare™ (a web application for professional care teams) and SpencerAssist® (a mobile application for patients and caregivers).
Function Description:
The SmartHub dispenses medication packs at scheduled times, with visual and audio reminders. It supports normal, escalated, and missed dispense scenarios, adjusting alert intensity and screen color to indicate urgency. Users interact with the device via a touch screen, similar to a smartphone or tablet. The device also connects wirelessly to Bluetooth-enabled medical devices to collect health data such as weight, blood pressure, glucose, blood oxygen, and heart rate. This data is then sent to SpencerCare for monitoring by a professional care team. The SmartHub also features a "Meds on the Go" option, allowing users to dispense medications in advance for travel or periods away from home. Telehealth appointments can be conducted directly through the device's video chat feature.
Important Technical Specifications:
- Model: spn01 (US), spn02 (Canada), spn03 (Europe)
- Dimensions:
- 13.5" (337mm) deep
- 10.5" (267mm) tall with lid closed
- 15.0" (381mm) tall with lid open
- 5.3" (135mm) wide
- 10 lbs. (4.5 kg) weight
- Refill Dimensions:
- 5.7" (14.5 cm) deep
- 7.3" (18.5 cm) tall
- 8.8" (22.4 cm) with handle raised
- 3.6 (8.6 cm) wide
- 300 grams weight (without medications included)
- Network Connections: Cellular (CAT 1 LTE) and Wi-Fi enabled.
- Cellular Provider: spn01 – Verizon, spn02 – ATT, spn03 – Post Telecom.
- Battery: Rechargeable, non-removable, with a 4-hour backup. In case of extended power outage, the lid opens automatically for manual medication access.
- Power Requirements: Voltage: AC 100-240 VAC, Power: 75W max, Frequency 50/60 Hz +/- 1%.
- Peripherals: Display: 7" Diagonal, 800 x 480 resolution, PCAP touch screen. Camera: 5M Pixel. Microphone: Omnidirectional. Speaker: 3W Stereo. Bluetooth: 4.0 (classic and BLE). USB: 1A Max (Charging only).
- Environmental Conditions: Indoor use only. Operating Temperature: 5°C to 40°C. Storage Temperature: -20°C to 45°C. Operating Altitude Limit: 2000 meters. Humidity: Max 80% RH up to 31°C decreasing linearly to 50% RH at 40°C. Pollution Degree 2: Typical home or office environment.
- CPU: Processor: NXP iMX6 Quad Core. Speed: 1 GHz. RAM: 1GB DDR3. Storage: 4 GB eMMC. Operating System: Mentor Embedded Linux II.
- Security: User input through captive screen only. All inbound ports closed, allowing outbound traffic to SpencerCloud only. Communications with SpencerCloud uses Transport Level Security (TLS) with AES 256 encryption.
Usage Features:
- Touch Screen Interface: Guides users through dispensing, settings, and other functions.
- Medication Loading: Simple process of inserting a medication cartridge (refill) into the refill tub. The device confirms the user's name and loads the refill automatically.
- Dispense Reminders: Audio alerts and flashing lights notify users when it's time to take medication. These reminders escalate in intensity if a dose is missed.
- Error Resolution: Users can remove and re-insert the medication refill to resolve common errors.
- Video Tutorials: Access to a library of help videos explaining device features and usage.
- Adjustable Alert Volume: Users can customize the volume of dispense notifications.
- Child Lock Feature: An optional four-digit code can be set to restrict access to most device functions, enhancing safety in households with children.
- Network Information: View cellular or Wi-Fi network details, including signal strength, IP address, and firmware version.
- Internet Connectivity: Connects via cellular or Wi-Fi for full communication and information features.
- Screensaver Customization: Options to change the device's screensaver.
- Shut Down Options: Preferred "soft shutdown" via the touch screen, or a "power-off" option by holding the power button for five seconds.
- Medication Information: View "My Schedule" for upcoming dispense times and medications, "My Medications" for pictures and dosages, and "Meds on the Go" for dispensing medications in advance.
- Adherence Tracking: Monitors medication adherence, showing the percentage of doses taken on time.
- Health Readings: Connects to compatible Bluetooth devices (blood pressure monitor, scale, pulse oximeter, glucometer) to record and display health data, with historical graphs.
- Surveys: Regularly asks survey questions to track physical and emotional health, with responses contributing to care team monitoring and de-identified data for future research.
- Telehealth: Facilitates video chat appointments with care team members.
Maintenance Features:
- Cleaning: The touch screen can be cleaned gently with a microfiber cloth. Exterior plastics and the refill tub can be wiped with a Super Sani Cloth™ and air-dried. The urethane roller inside the tub can be cleaned with isopropyl alcohol when the refill is removed and power is off.
- Power Supply: The power plug is the main means of disconnection. It should be easily accessible and routed to prevent strangulation hazards. The device should not be plugged into a wall switch-controlled outlet.
- Battery Testing: The non-removable rechargeable battery should be checked every 3 months by unplugging the power cord and ensuring the device remains on.
- Service: Refer all servicing to qualified service personnel. Contact Spencer Health Solutions Customer Care for issues or if the device is damaged.
- Disposal: Contact the manufacturer or local authorities for proper disposal methods.
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