spencer 2022A user guide spencerhealthsolutions.com 69
Can I use spencer to contact my doctor if I have
an emergency?
Answer: No. spencer cannot make outgoing calls.
spencer should not be used where immediate
action is required or for any life-saving situation.
In case of an emergency, contact 911 or the rst
responders in your region.
Can two or three people use the same device?
Answer: No, each rell is customized for one
person’s needs. Only one person can use a
spencer device at a time. If you want to transfer
your spencer device to someone else, please
contact Customer Care.
What should I do if a prescription changes?
Answer: Inform the pharmacy immediately that your
medication has changed.
What if the Child Lock is on, and I cannot
remember my Child Lock code?
Answer: Contact spencer Customer Care. Find
your spencer Customer Care phone number on the
www.spencerhealthsolutions.com website.
Can spencer show me how to use a feature?
Answer: Yes. For brief explanations about most
topics, see Accessing Video Tutorials on page
16.
What happens if there is a power outage?
Answer: The system has a 4-hour battery backup.
If electrical power is not restored before the battery
is drained, spencer unlocks the lid automatically
and allows you to remove the rell and dispense
the medication manually. Each pack is labeled with
a dose date and time. Tear off the packs and take
the medication when it is time for each dose.
The battery will recharge and spencer will resume
giving you alerts for medication when the electricity
is restored and spencer is plugged in. Contact
spencer Customer Care if there is any confusion
over the manual doses that you took while the
electricity was off.
How do I turn off/shut down spencer?
Answer: There are two ways to turn off (shut down)
spencer.
For a “Soft Shutdown,” navigate to Setting and
Tools > Shut Down. This is a soft shutdown and the
preferred method turning off the spencer device.
To “Power-off,” press the silver button on the back
of the device for ve seconds or until the spencer
touch screen turns black and the lid opens.
Is spencer safe to y with?
Answer: Yes. spencer can travel with you wherever
you go. It is best to perform a soft shutdown and to
pack spencer in his carrying case. Airport security
may inspect the carrying case and run a swab test
on the device itself.
Be aware that if you travel to a different time zone,
spencer will continue to display and dispense your
medications for your home time zone.
I recently moved to a different time zone. How
do I change the display time on spencer?
Answer: The display time is controlled by the
coding on your rell pack. Be sure to tell your
pharmacist that you have moved and that you
are in a different time zone. The display time and
dispensing will adjust to your new time zone when
you get a new rell that is prepared for your new
address.
Why is spencer not displaying the images of
my medications?
Answer: If spencer is not connected to a network
when the rell is inserted, the drug images may not
be downloaded to the device. Ensure that spencer
is connected to either a cellular or Wi-Fi network
and then remove and reinsert the rell. When the
device is connected to a network, the drug images
should be available for viewing on the device.
Contact Spencer Health Solutions Customer
Care team at 866-971-3196 for any additional
questions.
Frequently Asked Questions
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