Spencer spn01 - Error Messages

spencer 2022A user guide spencerhealthsolutions.com 70
Error Messages
Error screens describe the error and how to correct it. Some screens display error codes and the
technical support phone number. You may be asked to provide the error codes if you contact support.
If an error occurs with your spencer device or rell, and you need your medication right away, you can
manually take packs from the rell by following these instructions:
1. Carefully pull the rst pack out of the rell, making sure the next pack remains inside the rell.
2. Tear or cut the pack from the rell using scissors at the perforation before the next pack.
3. Conrm your name, date, time, and medication before taking the pack.
4. Remove packs until you have all the medication you need.
5. After your pack is removed, call the Spencer Health Solutions Customer Care team at 866-971-
3196 before putting your rell back into your spencer device.
Contact Spencer Health Solutions Customer Care team at 866-971-3196 with any additional
questions.
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