spencer 2022A user guide spencerhealthsolutions.com 58
Overview
At your request, a member of your care team can schedule a telehealth appointment and use spencer’s
video chat feature to discuss your medications or therapies.
Before starting a video chat, note the following:
• A higher signal strength ensures a higher quality call. To check your signal strength or add a
wireless network, refer to Connecting to the Internet on page 23.
• If a pack is in the dispenser when an appointment is scheduled to begin, the video chat will not
start. The video chat will only start when you remove the pack.
NOTE: The video chat will not be interrupted by dose alerts. To prevent missing a dose, do not schedule
appointments during dose alerts, or limit appointments to under two hours. Dispense alerts resume after
the appointment has ended.
Viewing Your Upcoming Video Chat/Telehealth
Appointments
Home > Connect > Video Chat
To view a list of any telehealth/video chat appointments that your care team has scheduled, follow these
instructions:
1. Navigate to the Home screen and touch the Connect icon.
2. On the Connect screen, touch the Video Chat button.
3. Touch Up and Down to scroll through your appointments.
Answering a Video Chat/Telehealth Call
Home > Connect > Video Chat
To answer a video chat, follow these instructions:
1. Navigate to the Home screen and touch the Connect icon.
2. On the Connect screen, touch the Video Chat button.
At the appointment time, spencer displays a screen indicating that it is time for your Video Chat.
3. Touch the Start Call button to start the call.
A screen displays with a message that the call is connecting.
NOTE: If the call cannot connect, spencer will display the message “Sorry, I’m having trouble
connecting right now.” If you suspect a network issue, touch the Try Again button. If your care team was
unavailable, or you do not want to complete the call, touch the Exit button.
NEED SCREENS HERE
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