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Troubleshooting SphygmoCor XCEL
Caution: If any error messages indicate "database corruption" or "database access error" contact AtCor
Medical Technical Support immediately.
The SphygmoCor XCEL Software conducts a series of internal tests with prompts to guide the user
should an error occur. In most instances, errors can be resolved following these prompts. However, if
the error does not resolve or the solution is not apparent, please contact AtCor Medical Technical
Support for assistance.
SphygmoCor XCEL Device
Condition 1: The SphygmoCor XCEL device cannot be detected.
This error may appear at two places in the software:
When the SphygmoCor XCEL software is started.
Upon entry into the Capture Screen.
Check the following items:
The SphygmoCor XCEL device is connected to your computer.
The SphygmoCor XCEL device is plugged into an AC outlet and the power switch is toggled to the
“on” position.
The Power light is illuminated (if it is not illuminated, refer to Condition 2 “The POWER light is off”
below)
The correct communications port is selected in the configuration settings.
From the Setup Screen, select System – Find Module.
If using a USB Adaptor, ensure that the USB drivers have been installed on the computer (refer to
Step 4 in Installation on the User Manual).
If none of the above actions resolves the issue, please contact AtCor Medical Technical Support.
Condition 2: The POWER light is off.
Check the following:
The SphygmoCor XCEL device power cable is connected to an AC outlet and the toggle switch is in
the “ON” position.
If the above action does not resolve the issue, please contact AtCor Medical Technical Support.
Note: If the Status Light is either flashing yellow, flashing red, or is off, then return the unit to the
manufacturer.
The Tonometer fails to respond.
Ensure that the Tonometer is connected to the appropriate port at the rear of the SphygmoCor XCEL
device.
Note: Use caution when connecting the Tonometer as pins inside the connector can be easily bent or
broken.
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