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Error: SIM locked
Your SIM card is locked.
• Contact the SPYPOINT customer service.
Error: SIM locked
(PUK)
Your SIM card is locked and requires a PUK.
• Contact the SPYPOINT customer service.
Error: SIM card
not supported
• The camera must use the Truphone SIM card
provided with the camera.
Error: No service
The SIM card does not detect any signal.
• Move outside or near a window and re-start the
camera a few times if required to get all the
informations from the cell network.
Error: Modem
There has been a communication problem between the
camera and the modem.
• Turn o the camera and turn it on again.
Diagnosis
message
Possible solutions
Insert memory
card
The use of a memory card is required to record photos
and videos.
• If you forget to insert a SD card and tun on the
camera, you will receive an SMS alert.
Card error
The camera cannot access the memory card.
• Turn o the camera and turn it on again
• Turn o the camera, then remove the SIM card and
insert it again. The card is inserted correctly when a
click is heard.
• Verify if the gold contacts are clean.
• Format the memory card.
Error: No SIM
card
The SIM card is missing or defective.
• Turn o the camera and turn it on again
• Turn o the camera, then remove the SIM card and
insert it again. The card is inserted correctly when a
click is heard.
Error: SIM card
The SIM card is defective.
• Turn o the camera and turn it on again
• Remove the SIM card and insert it again.
Troubleshooting
EVO SOFTWARE
Here's the list of possible diagnosis messages from the EVO software with
solutions on what to do to x the issue. Note that you only see a disagnosis
message if the camera was not able to connect to the LINK app and that you
saw only 1 signal bar ashing on the camera.
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