20
LM2SPYPOINT
ISSUES POSSIBLE SOLUTIONS
IMPOSSIBLE TO TURN THE CAMERA ON
Make sure the charge level of the batteries is enough.
NOTE: to verify the charge level, go to the STATUS section of your app and verify the battery % displayed.
Don’t forget that the indicated status is from the last transfer. Also, when turning on the camera, if the status
light ashes red quickly, it indicates that the battery’s charge is low.
THE CAMERA IS NO LONGER RESPONDING
Try the following solutions in order:
1. Turn the camera OFF and ON again.
2. Remove and reinstert the battery compartment in the camera.
3. From the app, reset the device to its original state.
4. Perform the latest update (available on
www.spypoint.com under the SUPPORT section).
THE CAMERA DOESN’T TAKE PICTURES
Issue with taking photos
1. Make sure the camera is turned ON.
2. If it is not already done, remove the protective sticker
on the detection lens of your camera.
3. Format the microSD card. Do not choose the “Quick format” option.
4. In your app, in your congurations, verify the operating
periods you chose. Make sure the camera is not outside
the operating periods.
5. If none of the previous solutions works, reset the
camera and the settings.
Troubleshooting
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