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If you were in the process of installing a new cartridge and the message that you were following was
replaced with a ‘New Cartridge’ screen please click the ‘OK’ buon. This will then take you to the
Main Menu.
From here please follow the ‘Change Filament’ process but this me please select ‘No’ when it asks
if there is already a cartridge installed. This will ensure that it will not uninstall the lament you
have just aached.
Aer feeding the lament into the printer as instructed you should see the lament extruding. This
means you are ready to print.
Should you hear a gentle knocking sound when trying to feed through a new lament it means that
the lament hasn’t reached the printhead correctly.
Please follow the ‘Change Filament’ process from the Main Menu and select ‘Yes’ when asked if a
cartridge is already installed. This will retract the lament from the printhead. If you pull on the
lament gently as you do this you should feel this retracon.
This will free the lament from the printhead to allow you to reinstall. To do this, simply connue
following the installaon process by feeding the lament through once again. This me the lament
should successfully feed through and extrude.
If you have tried this and are sll hearing the same noise, please contact our team via the online
Contact Form and they will guide you through a soluon.
Queson 17. I am trying to install a cartridge but it doesn’t seem to be
feeding through and I can hear a knocking sound from the printer
Queson 16. Aer uninstalling a cartridge I placed the new cartridge on
the holder as requested but the message for the next step disappeared
from the LCD screen and was replaced by a ‘New Cartridge’ message.
How should I proceed?
If prinng with a brim, the brim must be included within the maximum print area. This will mean
that your model must be slightly smaller than the print area to allow for the brim.
Please note that the brim itself needs 5mm around the enre perimeter of your model so please
reduce any model that is the maximum print size by this amount on each side.
Queson 18. I am trying to print a model that is the maximum size of the
print area, with a brim, but it isn’t prinng successfully
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