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Firstly, please double check that you have entered the serial number correctly.
If you have conrmed this and you are sll experiencing problems then please get in touch with
one of our team via the online Contact Form and we will recfy the problem for you or alternavely
provide you with a temporary serial number as an alternave. Please do note however that you will
need to provide us with a proof of purchase for the printer relang to the serial number that you
are experiencing dicules with.
The printer will connue prinng unl it has nished the last command it has received, which may
include several movements of the printhead. Once it has completed this set of commands the
printhead will stop and the head and bed will revert to the Home Posion (printhead in the rear
right-hand corner of the printer and the bed to its lowest posion). Please do not reach inside the
printer unl the head and bed have nished moving. Even then please be aware that the nozzle on
the printhead will sll be very hot.
Queson 12. I am trying to download the ST3Di Edit Soware/The Helpful
Printer Driver® but it is not recognising my serial number
Queson 15. If I pause my print why does it carry on prinng for a few
seconds aer I have opened the door?
Please note that the Helpful Printer Driver® is currently only available for Windows 7 operang
systems. If you are trying to download this soware onto any other operang system for Windows
then you will see this error message.
Please also note that the Helpful Printer Driver® is not currently supported on Mac operang
systems either.
Please get in touch with one of our team via the online Contact Form and let us know what is
missing or damaged. Please note that you will need to provide us with your serial number and a
proof of purchase for the printer so that we can follow this up for you.
Queson 13. I am trying to download the Helpful Printer Driver® onto my
machine but I keep geng an error message
Queson 14. I have items missing/damaged when unpacking my printer
for the rst me