Warranty
26
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An autho-
rization number will be provided which must be printed on the returned merchandise. Stryker reserves the
right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Stryker Customer Service must be
notified immediately. Stryker will aid the customer in filing a freight claim with the appropriate carrier for dam-
ages incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information
is not received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the
damage was not noted on the delivery receipt at the time of receipt, the customer will be responsible for pay-
ment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
International Warranty Clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.
Service Contract Coverage (Optional):
Stryker has developed a comprehensive program of service contract options designed to keep your equip-
ment operating at peak performance at the same time it eliminates unexpected costs. We recommend that
these programs be activated before the expiration of the new product warranty to eliminate the potential of
additional equipment upgrade charges. Stryker offers the following contract coverages at a nominal fee:
Extended (Parts and Labor)
S All replacement parts (excluding mattresses and consumable items)
S Labor and travel for all scheduled and unscheduled calls
S Annual Preventive Maintenance Inspections and repairs
S JCAHO paperwork for preventive maintenance
S Priority Emergency Service
Standard (Labor Only):
S Labor and travel for all scheduled and unscheduled calls
S Annual Preventive Maintenance Inspections and repairs
S JCAHO paperwork for preventive maintenance
S Priority Emergency Service
Basic (Parts Only):
S All replacement parts (excluding mattresses and consumable items)
S Priority Emergency Service
Please call your local representative, or call (800) 327–0770 for further information
To Next Page
Loading...
