101515 REV C 1-15
Troubleshooting
Problem Possible Cause Remedy
T/Pump will not turn on. The electrical cord is not plugged into
a properly grounded Hospital Grade
receptacle.
Insert the plug fully into the properly
grounded Hospital Grade receptacle.
T/Pump will not pump. Water level is low or reservoir is empty. Refill with room temperature water to
proper level.
Flow indicator light is on. Water flow to pad or hose is restricted.
Clamp is closed.
Water level is low or reservoir is empty.
T/Pump is filled with water that is too hot.
Straighten the hose.
Open the clamp.
Refill with room temperature water to
proper level.
Refill with room temperature water to
proper level.
Warning indicator &
Audible alarm (Flash /
Beep).
A High Heat (107°F / 42°C) or Cooling
Setpoint was selected
(50°F / 10°C).
Loss of power while unit was in a Therapy
mode. (Possible Power Fail.)
Unit is running after a 20- or 30- minute
“Off “therapy cycle period, has reached
the desired Setpoint, and is now timing
the 20- or 30- minute On cycle period
(TP700 only).
The unit just went into, or came out of
Lock mode (TP700 only).
Indication only: A Setpoint outside body
temperature range is selected.
Insert the plug fully into the receptacle,
place the unit into Standby mode, then
unplug the
T/Pump. If power is removed while unit
is in On-Mode, the Power Fail alarm will
beep for approximately 10 minutes.
Indication only to indicate an “On”
Therapy cycle period is timing.
Indication only.
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