10.2 Quality Guarantee
SUNGROW shall service or replace the faulty product for free within the
warranty period.
Evidence
Within the warranty period, SUNGROW shall require the customer to present
the purchase invoice and date. The trademark on the product shall be clearly
visible, and SUNGROW shall hold no liability if otherwise.
Conditions
The replaced failure product needs to be disposed of by SUNGROW.
The client needs to reserve enough troubleshooting time for SUNGROW.
Exclusion of Liability
The following cases shall void the warranty claims of SUNGROW.
The free warranty periods for the whole machine/components have expired
The device is damaged during transport
The device is installed, altered, or operated incorrectly
The device operates in an environment harsher than that described in this
manual
The fault or damage is caused due to installation, maintenance, alteration, or
disassembly performed by persons not from SUNGROW
The fault or damage caused by using non-standard components or software
or using components or software not from SUNGROW
The installation and use do not comply with stipulations of relevant
international standards
The damage is caused by unpredictable factors
For the foregoing faults or damages, SUNGROW can provide a paid service at
the request of the client after judgment.
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