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Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are super time
sensitive. We will not accept shipping damage claims later than 10 days from receipt of the
product. Note any damage to your product(s) on the Bill of Lading before you and the driver
sign-off on the shipment. Take pictures of any damage that is found, and date the images
when possible. Keep all packaging and paperwork until the inspection process is complete.
Whenever possible, report damage claims within 10 days of delivery to a SUPER73 customer
service representative.
Please contact our Technical Support department at customercare-eu@super73.com for
return/replacement instructions.
DISCLAIMER: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SUPER73’S
RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABI-
LITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY.
IN NO EVENT SHALL SUPER73 BE LIABLE FOR DAMAGES ABOVE THE PURCHASE PRICE OF
THE PRODUCT. SUPER73 MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS,
PERFORMANCE OR SUITABILITY OF ANY THIRD PARTY SOFTWARE OR EQUIPMENT USED IN
CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE
OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIP-
MENT IS INCLUDED WITH THE PRODUCT SOLD BY SUPER73 OR OTHERWISE.
SUPER73 IS NOT RESPONSIBLE FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE
OR ECONOMIC LOSSES BASED ON CONTRACT, NEGLIGENCE, OR PRODUCT LIABILITY IN ALL
STATES THAT ALLOW EXCLUSION OF LIMITATION OF DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND THOSE RIGHTS MAY VARY FROM
PLACE TO PLACE. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, UNAUTHO-
RISED ALTERATIONS, MODIFICATIONS, ACCIDENTAL DAMAGE AND DAMAGE FROM MISUSE
OR NEGLECT.
No agent, employee, dealer, representative or reseller is authorized to modify or extend
this Limited Warranty or to make binding representations or claims, whether in advertising,
presentations or otherwise, on behalf of SUPER73 regarding the Products or this Limited
Warranty.
Return and Cancellation Policy
1. If you purchased the bike and it hasn’t shipped yet, we will issue a 100% refund.
2. If shipped, you have 14 days after delivery to do so. Your item must be packed in the origi-
nal box and with the original protection material. The product should be free from dirt, dust
- you may test ride a bike for example, but if the product has marks, damages or other
indications of use or damages caused by the return shipping, we have the right to deduct
these costs from the refund. Please make sure the bike is fully protected.
3. We don’t accept returns after 14 days from the delivery date.
4. We won’t accept return on used items unless it falls under our limited warranty.
5. The buyer must pay for return shipping.
6. The buyer is responsible for the return shipment including possible shipping damages
and lost shipments.
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