8-2
TROUBLESHOOTING GUIDE
Model C723
Troubleshooting Guide
8
9. Excessive mix leakage into
the drip pan.
a. The seal on driveshaft is improperly
lubricated or worn.
a. Lubricate properly or replace the seal. 6-1
b. The seal is installed inside out on
the driveshaft.
b. Install correctly. 6-1
c. Inadequate lubrication of the
driveshaft.
c. Lubricate properly. 6-1
d. The driveshaft and beater assembly
work forward.
d. Call a service technician. - - -
e. Worn rear shell bearing. e. Call a service technician. - - -
f. Gearbox out of alignment. f. Call a service technician. - - -
10.The driveshaft is stuck in
the drive coupling.
a. Mix and lubricant collected in drive
coupling.
a. Brush-clean the rear shell bearing area
regularly.
6-9
b. Rounded corners of driveshaft, drive
coupling, or both.
b. Call a service technician. - - -
c. Gearbox is out of alignment. c. Call a service technician. - - -
11.The freezing cylinder walls
are scored.
a. Missing or worn front bearing. a. Install or replace the front bearing. 6-1
b. Broken freezer door baffle rod. b. Replace freezer door. 6-2
c. Beater assembly is bent. c. Replace beater assembly. 6-2
d. Gearbox is out of alignment. d. Call a service technician. - - -
12.The product makes a
popping sound when drawn.
a. Draw rate is set too fast. a. Adjust draw rate of 5 oz. to 7-1/2 oz.
(148 ml to 222 ml)) of product by weight
in 10 seconds.
6-4
b. Freezing cylinder not primed
correctly.
b. Drain the freezing cylinder and reprime
the machine.
6-7
13.No control panel functions
with power switch ON.
a. Machine is unplugged. a. Plug into wall receptacle. - - -
b. Circuit breaker OFF or blown fuse. b. Turn the breaker ON or replace the
fuse.
- - -
Problem Probable Cause Remedy
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