154
17 Troubleshooting
Error Possible cause Solution
Remote control does not
work
Incorrect remote control
code set
Set the correct remote
control code
Baeries are spent Replace baeries
Various channels are not
shown in the channel list
Incorrect channel list
selected
Select another channel
list
Sound OK, no TV picture Radio mode selected
and radio background
image is switched o
Check seing
Incomplete or distorted
picture
Incorrect picture format
set
Check picture format
Incorrect picture display /
zoom selected
Check picture display /
zoom in the menu
Check zoom seings
No image, no sound,
display is not illuminated
No mains voltage Check the power supply
No picture via HDMI The set HDMI resolution
is not supported
Adjust the HDMI resolution
No sound or incorrect
sound is heard
Dolby Digital is active
or incorrect audio
language is selected
Check seing in the
menu
Check Dolby Digital /
language selection
No reception for
channels which were
OK before
Dish incorrectly positioned
or faulty
Check dish
Channel is being
transmied on another
transponder
Perform a search/scan
Channel is no longer
being transmied
None