TELES iGATE FCT - Troubleshooting

TELES iGATE FCT User’s Guide 26
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Troubleshooting
No Problem Indications Solution
1
Unit does
not
respond
None of the
Pwr LEDs is
on, no dial
tone
- Reconnect the power cable,
switch off and on the main switch,
and check if the AC socket is live.
2
Unit does
not
respond
Stat LED
does not
stop blinking
- Reconnect the power supply
J
Unit does
not
respond
Stat LED
blinks fast
- Replace the SIM with a good SIM
that does not require PIN code
- Insert a SIM of another network
4
Bad or no
audio
Rcpt
(Reception)
LED red
- Wait a few minutes and try again
- Move antenna to a better loca-
tion
- Replace antenna with another
antenna
5
No dial
tone
No dial tone
- Check telephony cable - Try
using another phone
6
Dial tone
does not
stop
Dial tone
continues
after dialling
first digit
- Use a different phone
- Reset the unit (reconnect the
power supply)
7
Can not
connect to
a destina-
tion
The chan-
nel responds
with an error
tone after
dialling
- Verify that you have a valid SIM
card
- Check that the destination does
not conflict with the toll restriction
table
- Disable toll restriction table
- Try using a SIM without PIN
8
Can not
connect to
a destina-
tion
The net-
work sends
an error
message
Check that the number dialled is
not longer than specified by imme-
diate dialling
9
Voice level
is too low
or too high
Reprogram the voice levels
10
Calls lon-
ger than a
certain time
are cut
Call is cut
before going
on hook
Check that call duration is not too
short
An attempt
to change
the PIN
code fails
A rejection
tone is
heard
See “PIN Code Programming” on
page 16.
No Problem Indications Solution