2 FAQs
Here some questions come with solutions. If your problem is still unsolved, please go to our website
(www.tendacn.com) for help or mail your questions to our support (support@tenda.com.cn).
Q1: I cannot access the Internet after finishing the installation in Plug and Play, what should I do?
A1: Please follow the instructions below step by step to troubleshoot.
a. Verify that your wireless router and the adapters are well-connected.
b. Verify that you can access the Internet normally by connecting your computer directly to the
router or modem.
c. Verify that your computer has been set to obtain an IP address automatically. Please refer to
Configure Your Computer for details.
d. Verify that the PLC LEDs on the adapters are solid green. If they are not, reset all adapters and
then observe the PLC LEDs again.
e. Verify that all powerline adapters are on the same electrical circuit.
Q2: I cannot access the Internet after finishing the operations in Secure Your Powerline Network,
what should I do?
A2: Please follow the instructions below step by step to troubleshoot.
a. Check if you can access the Internet before use the Pair button to secure your powerline network.
b. Verify that the PLC LEDs on the adapters are solid green. If they are not, reset all adapters and
then use the Pair button to pair the adapters again.
c. Verify that all powerline adapters are on the same electrical circuit.
Q3: The adapter failed to connect to the powerline network after I moved it to a new location, what
should I do?
A3: Please follow the instructions below step by step to troubleshoot.
a. Verify that all powerline adapters are on the same electrical circuit.
b. Verify that the PLC LED on the adapter is solid green before you move it to a new location.
c. Use the Pair button to pair it with one of the adapters in the powerline network again.
d. Observe the PLC LED on the adapter, if it is solid red, move it to another location until the PLC
LED turns to solid green again.
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