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WARRANTY POLICY
All Thermann water heaters must be installed in accordance with manufacturer’s
installation instructions and in accordance with local regulations, building codes and AS/
NZS 3000, AS/NZS 3500.4 and AS/NZS 5601.
Where a component may have failed under warranty and is replaced, the component
replaced will only be covered by the warranty for the balance of the appliance warranty
period.
Water quality must be within limits specified in table below.
pH 6.5 to 8.0
Sodium Up to 150 mg/litre or ppm
TDS (Total Dissolved Solids) Up to 600 mg/litre or ppm
Chlorides Up to 300 mg/litre or ppm
Iron Up to 1 mg/litre or ppm
Magnesium Up to 10 mg/litre or ppm
Alkalinity (as CaCO3) Up to 200 mg/litre or ppm
Dissolved (free) CO2 Up to 25 mg/litre or ppm
Total Hardness CaCO3 Up to 200 mg/litre or ppm
W
ARRANTY TERMS
Thermann Split Heat Pump hot water
systems are covered by Reece for any cost
of labour and parts in the event of a
component failure due to any defects that
may arise either from workmanship and/or
faulty material.
Th
e warranty commences on the date of
i
nstallation:
Domestic
H
eat Pump Unit: 6 years
Tank: 10 years
Parts & Labour: 2 years parts & labour
C
ommercial
All components: 1 year
Parts & labour: 1 year
Additional Information
If your Thermann heat pump was purchased
and installed from 1st July 2023 through the
SOLAR Victoria - SOLAR HOMES program,
your Thermann Heat Pump is warranted for
fi
ve years on all components.
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