ThinkPad X140e - Chapter 9. Troubleshooting Computer Problems; Diagnosing Problems; Troubleshooting; Computer Stops Responding

Chapter9.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
Thischaptercontainsthefollowingtopics:
•“Diagnosingproblems”onpage99
•“Troubleshooting”onpage99
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestore
theharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Creatingandusingarecovery
media”onpage49
.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage12.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),
dothefollowing:
1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
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