Contents
Objectives ............................................................................................................................................... 2
1. Overview ......................................................................................................................................... 2
1.1 Inserting the SIM ..................................................................................................................... 3
1.2 Powering On/Off Your Device ................................................................................................. 3
1.3 Indicator Lights ........................................................................................................................ 4
2. Connecting to the Smart Hub ......................................................................................................... 4
2.1 Connecting via Wi-Fi ............................................................................................................... 4
2.2 Connecting via a Network/LAN Cable ..................................................................................... 5
2.3 Accessing the 5G CPE Admin UI Web Page ............................................................................. 5
2.4 Best Placement in the Home .................................................................................................. 6
3. Troubleshooting Guide ................................................................................................................... 6
3.1 Forgot the admin http://192.168.1.1/login page password ................................................... 6
3.2 Change the Wi-Fi Name/SSID: Name of the device to connect to (e.g., you do not want
Three_XXXX and wants to rename it to e.g., MyHouse) ..................................................................... 7
3.3 Forgot the Wi-Fi Password/Key .............................................................................................. 8
3.4 Parental Control: How to restrict a child from connecting to the network (Parent can stop
children from connecting to the internet within specified date/time) .............................................. 8
3.5 Provisioning or Setting up a Static IP .................................................................................... 10
3.6 Update Firmware .................................................................................................................. 12
3.7 Diagnosis ............................................................................................................................... 12
4. Troubleshooting – Additional Queries .......................................................................................... 13
4.1 Mobile and Desktop view of the dashboard? ....................................................................... 13
4.2 How to send or receive SMS via the Admin UI? ................................................................... 13
4.3 What steps does a user take if they have a “red light” – not registered on the Network?.. 14
4.4 Does this hub pick up the 3G signal? If so, how to toggle between 5G/4G/3G – useful when
there is a 5G outage. ......................................................................................................................... 14
4.5 How to check how much data is being used, so where is data usage found on the
dashboard? ....................................................................................................................................... 14
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