PK-232 MBX OPERATING MANUAL
12/01 iii
We will need YOUR street address for UPS return - be sure to send it. Please include your daytime
telephone number in case we need to contact you for further information.
UPS Surface (Brown Label) takes 5-6 days, Blue takes 2-3 days. Red is an overnight service and is
expensive. Send the PK-232 in a way that it can be traced if we cannot verify receipt of shipment.
We suggest UPS or insured postal shipment.
If the PK-232 is still under the original owner's warranty, Timewave will pay the cost of the return
shipment to you. The current policy is that it will be returned UPS Brown. If the owner wishes to
PK-232 to be returned Blue, Red or by other overnight service he must furnishes the return cost
for the method he selects.
If the PK-232 is out of warranty, it will be returned by UPS Brown COD unless:
1) It was received UPS Blue/Red in which case it will go back UPS Blue COD, or
2) If you designate billing to VISA or MASTERCARD or American Express, or
3) you prepay the service charges with a personal check, or
4) you specify some other method of return.
Typically, we will service the product in five to ten working days after it has arrived at Timewave if
we have all the facts. If we must call you, it may take longer. PLEASE include a letter stating the
problem and where you can be reached by telephone. If you can be reached by phone in the eve-
ning on the East Coast, let us know the number. Our current rate for non-warranty service of the
PK-232 is a flat rate of $75 which includes return shipping. Timewave is not responsible for dam-
age such as caused by lightning, nonprofessional alterations, poor storage/handling, etc. We will
make note of any shipping damage upon receipt. See the inside back cover for Warranty informa-
tion.
Should your warranty card not be on file at Timewave, you need to send the proof of purchase
date to receive warranty service. Typically a copy of your bill of sale from an Timewave dealer will
suffice.
The warranty is for the original owner only and is not transferable.
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