Chapter 2 Standard Features 21
Resetting the FC-5000
If the FC-5000 is unresponsive, slow, or programs won’t
launch, performing a reset might solve the issue. You
might be asked to perform a reset when an application is
installed.
CAUTION: Be aware that during a reset, applications are
closed and unsaved data is lost.
To reset your FC-5000, Go to the Start menu, select the
Power symbol, and select Restart.
FC-5000 is Locked Up
If the FC-5000 is completely stuck and won’t respond or you
cannot get to the Start menu, hold the power key down for
ve seconds to see if that solves it. If that doesn’t work, hold
it down for 10 seconds. This causes a hardware shut off. Press
the power button again to power on.
If 10 seconds doesn’t work, hold the power button down for
20 seconds. Batteries are forced to electrically disconnect
from the tablet, causing a complete shut down. The tablet
cannot be powered on again until it is plugged in with the
AC adapter. Keep this in mind if you are in the eld.
CAUTION: Holding the power button down for 20 seconds
for a forced disconnect is recommended only as a last
resort. It can be very hard on the system hardware. NEVER
do this to power off or reset a FC-5000.
Recovery Image
You can restore the FC-5000 back to the factory defaults
using the Recovery Image.
Before initiating a recovery, make sure that the tablet is
plugged in. Go to the Start Menu and select Settings >
Update & Security > Recovery > Reset This PC > Get Started.
Choose Keep my les or Remove everything depending on
your personal needs. A verication screen asks you to verify
what you want to do with the existing les.
The recovery process can take up to 3 hours.
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