Appendix B Warranty and Repair Information 43
or service without proper authorization may acquire an
additional handling fee and/or delay in the repair. The
customer is responsible to prepay all shipping costs when
sending equipment to a repair center. The repair center will
return the repaired equipment by the same method it was
received with costs of shipping prepaid.
Services and Materials Provided Under Warranty
Analysis of problem by service technician
Labor and materials required to x defective parts
Functional analysis performed after repair
Shipping costs to return device to customer
Complete Care Service Plans
We offer service plan options that provide additional
benets through participating repair centers. Services
include:
Service plan coverage up to ve years from the original
product ship date
Up to a 50% discount on all charged repairs
Expedited repairs and return shipping at no additional
charge
Replacement of worn and/or damaged parts at no
additional charge
Complete comprehensive coverage to protect your
investment even when accidents occur
Loaner product option when an expedited repair is not
enough
Priority support through a personal account specialist
For more information about our Complete Care service
plans, go to our website at www.TopconTotalCare.com
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