Toro 20199 - Toro Warranty Information; Conditions and Products Covered; Items and Conditions Not Covered; Obtaining Warranty Service

TheToroTotalCoverageGuarantee
TimeMaster
A3-YearFullWarranty(45DayLimitedWarrantyforCommercialUse)
WalkPowerMowers
TheToroGTSStartingGuarantee
A3-YearFullWarranty(NotApplicableforCommercialUse)
ConditionsandProductsCovered
TheT oroCompanyanditsafliate,T oroWarrantyCompany,pursuantto
anagreementbetweenthem,jointlypromisetorepairtheToroProduct
listedbelowifusedforresidentialpurposes*;ifitisdefectiveinmaterials
orworkmanshiporifitstopsfunctioningduetothefailureofacomponent;
oriftheT oroGTS(GuaranteedtoStart)enginewillnotstartontherstor
secondpull,providedtheroutinemaintenancerequiredintheOperator's
Manualhavebeenperformed.
Thiswarrantycoversthecostofpartsandlabor,butyoumustpay
transportationcosts.
Thefollowingtimeperiodsapplyfromthedateofpurchase:
ProductsWarrantyPeriod
TimeMasterMowerandAttachments
3-yearfullwarranty
GTS(GuaranteedtoStart)3-yearfullwarranty
Battery
1-yearfullwarranty
LimitedWarrantyforCommercialUse*
TheseToroProductsusedforcommercial,institutional,orrentaluse,
arewarrantedfor45daysagainstdefectsinmaterialsorworkmanship.
Componentsfailingduetonormalweararenotcoveredbythiswarranty.
TheT oroGTS(GuaranteedtoStart)StartingGuaranteedoesnotapply
whentheproductisusedcommercially*.
InstructionsforObtainingWarrantyService
IfyouthinkthatyourT oroProductcontainsadefectinmaterialsor
workmanship,orifanormal,able-bodiedadultcannolongerstartyour
product'sengineinoneortwopulls,followthisprocedure:
1.ContactanyAuthorizedToroServiceDealertoarrangeserviceat
theirdealership.Tolocateadealerconvenienttoyou,accessour
websiteatwww.Toro.com.Youmayalsocallthenumberslistedin
item#3tousethe24-hourT oroDealerlocatorsystem.
2.Bringtheproductandyourproofofpurchase(salesreceipt)tothe
ServiceDealer.Thedealerwilldiagnosetheproblemanddetermine
ifitiscoveredunderwarranty.
3.IfforanyreasonyouaredissatisedwiththeServiceDealer’s
analysisorwiththeassistanceprovided,contactusat:
CustomerCareDepartment,RLCDivision
TheT oroCompany
8111LyndaleAvenueSouth
Bloomington,MN55420-1196
Tollfreeat866-214-9807(U.S.customers)
Tollfreeat866-214-9808(Canadiancustomers)
OwnerResponsibilities
YoumustmaintainyourToroProductbyfollowingthemaintenance
proceduresdescribedintheOperator'sManual.Suchroutine
maintenance,whetherperformedbyadealerorbyyou,isatyourexpense.
ItemsandConditionsNotCovered
Thereisnootherexpresswarrantyexceptforspecialemissionsystem
coverageandenginewarrantycoverageonsomeproducts.Thisexpress
warrantydoesnotcoverthefollowing:
•Costofregularmaintenanceserviceorparts,suchaslters,fuel,
lubricants,oilchanges,sparkplugs,airltersbladesharpening
orwornblades,cable/linkageadjustments,orbrakeandclutch
adjustments
•Componentsfailingduetonormalwear
•Anyproductorpartwhichhasbeenalteredormisusedorneglected
andrequiresreplacementorrepairduetoaccidentsorlackofproper
maintenance
•Pickupanddeliverycharges
•RepairsorattemptedrepairsbyanyoneotherthananAuthorized
ToroServiceDealer
•Repairsnecessaryduetofailuretofollowrecommendedfuel
procedure(consultOperator'sManualformoredetails)
–Removingcontaminantsfromthefuelsystemisnotcovered
–Useofoldfuel(morethanonemonthold)orfuelwhichcontains
morethan10%ethanolormorethat15%MTBE
–Failuretodrainthefuelsystempriortoanyperiodofnon-use
overonemonth
•Repairsoradjustmentstocorrectstartingdifcultiesduetothe
following:
–Failuretofollowpropermaintenanceproceduresor
recommendedfuelprocedure
–Rotarymowerbladestrikinganobject
•Specialoperationalconditionswherestartingmayrequiremorethan
twopulls:
–Firsttimestartsafterextendedperiodofnon-useoverthree
monthsorseasonalstorage
–Cooltemperaturestartssuchasthosefoundinearlyspringand
lateautumn
–Improperstartingprocedures-ifyouarehavingdifcultystarting
yourunit,pleasechecktheOperator'sManualtoensurethat
youareusingthecorrectstartingprocedures.Thiscansavean
unnecessaryvisittoanAuthorizedT oroServiceDealer.
GeneralConditions
Allrepairscoveredbythesewarrantiesmustbeperformedbyan
AuthorizedT oroServiceDealerusingToro-approvedreplacementparts.
RepairbyanAuthorizedToroServiceDealerisyoursoleremedyunder
thiswarranty.
NeitherTheToroCompanynorToroWarrantyCompanyisliablefor
indirect,incidental,orconsequentialdamagesinconnectionwiththe
useoftheToroProductscoveredbythesewarranties,includingany
costorexpenseofprovidingsubstituteequipmentorserviceduring
reasonableperiodsofmalfunctionornon-usependingcompletionof
repairsunderthesewarranties.
Somestatesdonotallowexclusionsofincidentalorconsequential
damages,sotheaboveexclusionsmaynotapplytoyou.
Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveother
rightswhichvaryfromstatetostate.
CountriesOtherthantheUnitedStatesorCanada
CustomerswhohavepurchasedToroproductsexportedfromtheUnitedStatesorCanadashouldcontacttheirToroDistributor(Dealer)toobtain
guaranteepoliciesforyourcountry,province,orstate.IfforanyreasonyouaredissatisedwithyourDistributor'sserviceorhavedifcultyobtaining
guaranteeinformation,contacttheT oroimporter.Ifallotherremediesfail,youmaycontactusatToroWarrantyCompany.
AustralianConsumerLaw:AustraliancustomerswillnddetailsrelatingtotheAustralianConsumerLaweitherinsidetheboxoratyourlocalT oro
Dealer.
*Residentialpurposesmeansuseoftheproductonthesamelotasyourhome.Useatmorethanonelocation,orinstitutionalorrentaluse,isconsidered
commercialuse,andthecommercialusewarrantywouldapply.
374-0283RevC