4. TROUBLESHOOTING ENGLISH VERSION EO1-33097
4.3 Removing Jammed Media
E4-3
4.3 Removing Jammed Media
This section describes in detail how to remove jammed media from the printer.
1. Turn the power off.
2. Open the Top Cover and open the print head block.
3. Remove the media roll.
4. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could
damage the printer.
If a paper jam has occurred inside the Cutter Unit, follow the steps below to remove the paper.
1) Turn the power off.
2) Tilt the printer to the left.
3) Remove the jammed paper by forcibly rotating the cutter motor using a cross/philips screwdriver.
Remark:
The picture above is the thermal transfer printing model of the B-FV4 series.
5. Clean the Print Head and Platen, then remove any further dust or foreign substances.
6. Load the media again, and close the Top Cover.
CAUTION!
Do not use any tool that may damage the print head.
Cutter Motor
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