194 Network Administrator’s Guide — Troubleshooting Overview
Cannot Ping the Device
Problem Description
If this equipment does not respond when you ping it, there is a problem either with the network
configuration or with device operation.
The following checklist helps you identify the source of the error and directs you where you can
find more information about resolving it. If the problem persists after you have followed all of
the steps, contact your authorized dealer for further assistance.
No Check... Yes No For Instruction, Go To...
1 Confirm that the TCP/IP pro-
tocol suite is installed on the
client computer.
Next Step
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The networking section of your
operating system documentation.
2 Look at the NIC configura-
tion page and confirm the
TCP/IP settings are correct. Is
the IP Address entered and
valid? Are the Gateway and
Subnet settings correct?
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Enter the correct TCP/IP settings.
P.53 "Setting up the TCP/IP"
3 Reboot this equipment.
Check the NIC Configura-
tion page that prints out. Are
the TCP/IP settings correct?
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The settings are not binding, con-
tact your service representative.
4 Try to ping this equipment
again. Did this equipment
respond to the ping?
End
Next Step
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5 Can you ping this equipment
from any other computer
within the same network? If
not, this equipment might
have an IP Address that is out
of range or invalid.
Next Step
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Contact your local network spe-
cialist for a valid IP address for
this equipment.
6 Can you ping to another com-
puter within the same net-
work?
Next Step
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Check the computer’s protocol
settings to make sure the gateway
and subnet settings are correct.
7 If you have customized the
device name, you can check
if the NIC is functional by
restoring the default set-
tings. When this equipment
automatically reboots and a
NIC Configuration page
prints, does the device name
include the NIC’s Unit Serial
Number?
Next Step
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Ö
The NIC is faulty or improperly
installed. Contact your service
representative.
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