Network Administrator’s Guide — Troubleshooting Hardware Errors 197
Troubleshooting Hardware Errors
The topics in this chapter cover errors or faults that affect normal copier or controller operation.
This includes, but is not limited to, the following conditions:
• Faulty or improperly installed system board, cables, and connectors.
• Faulty or malfunctioning copier components, such as standard or optional finishing units,
the Auto-Duplexing Unit (ADU), or the Large Capacity Feeder (LCF).
• Corrupt or outdated system software or copier firmware.
NOTE: • Resolving copier operation problems falls outside the scope of this guide, but this
chapter will assist you in interpreting error messages and then identifying the source
of a problem. If you determine that the problem is related to copier operation, refer
to the Operator’s Manual for Basic Function.
This chapter also covers how to use the administration utility, TopAccess, to diagnose and
resolve hardware-related errors. For more information about resolving error messages displayed
on the Touch Panel Display, refer to the Operator’s Manual for Basic Function or the Touch
Panel Display online Help.
Common Errors
Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on this equipment, even though the print startup
page is enabled, there is a hardware error. Contact your authorized dealer for further assistance.
Print Jobs Not Output
Problem Description
Most often, this problem is the result of a software error, such as incorrectly set driver property.
However, if you cannot output print jobs from any computer, the cause is probably a hardware
error.
NOTE:
• Refer to the Printing Guide for more information on resolving output errors caused
by incorrect software settings.
The following checklist will help you identify the source of the error and direct you to informa-
tion resolving the issue. If the problem persists after you have followed all of the steps, contact
your authorized dealer for further assistance.
No Check... Yes No For Instruction, Go To...
1 Is printing prohibited from all
connected client computers?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.188 "Troubleshooting
Overview"
2 Is the job visible from
TopAccess or other print
monitoring utility, such as
PCONSOLE or Print Man-
ager?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.204 "Troubleshooting Net-
work Errors"
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