7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
100 Error Codes
Error codes on transmission and reception
Error Code Problem Description Corrective Action
0012 Original jam Remove the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030
Interruption by paper jams during direct
transmission
Remove the jammed paper and reattempt the transmission.
0033
Polling Error Check polling options setup (Security Code, etc.), and check whether the
polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Reattempt the communications.
0053
Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code, system password and your
setup.
00B0-
00B500C0-
00C400D0-
00D2
Signal Error or Line Condition Error Reattempt the communications.
00E8
HDD error Reattempt the communications. If the error still persists, contact your
service representative.
00F0
Software failure Reattempt the communications. If the error still persists, contact your
service representative.
00F1
Hardware noise Reattempt the communications. If the error still persists, contact your
service representative.
1C10
System access abnormality Turn the power OFF and then back ON. Perform the problem job again. If
the error still persists, contact your service representative.
1C11
Insufficient memory Complete any running jobs first before performing the job in error. If the
error still persists, turn the power OFF and then back ON, and try again.
1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again.
1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again.
1C14
Invalid parameter If a template is being used, create it again. If the error still persists, turn
the power OFF and then back ON, and try again.
1C15
Exceeding file capacity Ask your administrator to change the “Fragment Page Size” setting for
the Internet Fax setting, or reduce the number of pages and try again.
1C30-1C33
Disk access error Complete any running jobs first before performing the job in error. If the
error still persists, turn the power OFF and then back ON, and try again.
1C40
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If
the error still persists, contact your service representative.
1C60
HDD full failure during processing Reduce the number of pages of the job in error and perform it again.
Check whether the server or local disk has sufficient space in its disk
capacity.
1C61
Address Book reading failure Turn the power OFF and then back ON. Perform the job in error again.
Reset the data in the Address Book and perform the job again. If the error
still persists, contact your service representative.
1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.
1C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
1C69
SMTP server connection error Ask your administrator to set the login name or password of the SMTP
server and try again. Check whether the SMTP server is operating
properly.
1C6B
Terminal mail address error Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
1C6C
Destination mail address error Check if there is an unpermitted character in the Destination Email
address. Delete the unpermitted character and reset the appropriate
Destination Email address, then try again.
1C6D
System error Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
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