7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 103
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error codes on scan jobs
The error indications on scan jobs are done as follows:
y On TopAccess log list, messages indicating the status are displayed.
y On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Wrong Job status A system error has occurred during the sending of an
Email. Try it again. If the error still persists, contact your
service representative.
2C11
Not enough memory Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
2C14
Invalid parameter specified If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
2C15
Mail size exceeded limit or maximum size You are sending too many documents at a time. Send
them separately.
2C30-2C33
Disk access error Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
2C40
Failed to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF
format.When this error occurs in conversion other than
to a highly compressed PDF format, turn the power
OFF and then back ON. Then try to scan again. If the
error still persists, contact your service representative.
2C43
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
2C44
Creating a file was not allowed Creating an unencrypted file was not allowed.
Configure the encryption settings and try again.To
create an unencrypted file, consult the administrator.
2C45
Failure in making meta data Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
2C60
HDD full failure during processing Reduce the number of pages of the problem job and try
again. Check whether the server or local disk has
sufficient space in its capacity.
2C61
Failure to read Address Book Turn the power OFF and then back ON. Try the
problem job again. Reset the data in the Address Book
and reattempt it. If the error still persists, contact your
service representative.
2C63
Terminal IP address unset Ask your administrator to set the IP address of the
equipment.
2C64
Terminal mail address unset Ask your administrator to set the Email address of the
equipment.
2C65, 2C66,
2C69
Failure to connect to SMTP server Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
2C6A
Failure to send Email message Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
2C6B
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an unpermitted
character in the Terminal mail address. Set the correct
SMTP Authentication method or delete the unpermitted
character in the Terminal mail address.
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