7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
104 Error Codes
2C6C
Invalid address specified in To: field Make sure that there is no unpermitted character in the
Destination mail address. Delete any unpermitted
character and reset the appropriate Destination mail
address, then try again.
2C70
SMTP service is not available Ask your administrator whether the SMTP service is
enabled.
2C71
SMTP authentication error Confirm that the login name and password are correct.
If SSL is enabled, make sure that the SSL port number
is correctly set.
2C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3
settings are correct.
2CC0 Job canceled The job was canceled.
2CC1
Power failure occurred Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Save as File
2D10, 2D12,
2D13
Wrong Job status Turn the power OFF and then back ON. Try it again. If
the error still persists, contact your service
representative.
2D11
Not enough memory Wait for a while and try again. If the error still persists,
turn the power OFF and then back ON, and make
another effort.
2D14
Invalid parameter specified If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
2D15
Exceeding maximum file capacity Divide the file into several files, or try again in a single-
page format.
2D30
Failure to create directory Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
2D31, 2D33
Failure to create file Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
2D32
Failure to delete file Make sure that the access privilege to the storage
directory is writable and then try the job again. If the
error still persists, turn the power OFF and then back
ON, and then make another effort.
2D40
Failure to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF
format.When this error occurs in conversion other than
to a highly compressed PDF format, turn the power
OFF and then back ON. Then try to scan again. If the
error still persists, contact your service representative.
2D43
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
2D44
Creating a file was not allowed. Creating an unencrypted file was not allowed.
Configure the encryption settings and try again.To
create an unencrypted file, consult the administrator.
2D45
Failure in making meta data Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
Error Code Problem Description Corrective Action
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