1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 11
Cannot print this paper type
Set the other paper type
Printing was attempted but failed.
The paper could not be output in the
tray selected because of a mismatch
between the paper type and the tray.
(Special paper or thick 4 paper tried to
be output in the lower receiving tray of
MJ-1103/MJ-1104.)
Delete the failed print job, select the appropriate tray
for the paper, and perform printing again.
Change from this mode
Count over, cannot store anymore
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
READY (SADDLE STITCH TRAY
FULL)
The saddle stitch tray of the finisher is
full of paper.
Remove the paper from the saddle stitch tray of the
finisher.
READY (CHECK SADDLE STITCH
STAPLER)
A staple jam has occurred in the
stapler of the Saddle Stitch unit.
Remove the jammed staples.
P.46 “Staple jam in the Saddle Stitch unit”
READY (CHECK SADDLE STITCH
STAPLER)
No staples remain in the stapler of the
Saddle Stitch unit.
Refill the staples.
P.58 “Refilling the Saddle Stitch unit staples”
READY (CHECK STAPLER) A staple jam has occurred in the
stapler of the Finisher.
Remove the jammed staples.
P.45 “Clearing a Staple Jam”
READY (CHECK STAPLER) No staples remain in the stapler of the
Finisher.
Refill the staples.
P.57 “Refilling With Staples”
READY (HOLE PUNCH DUST BIN IS
FULL)
The hole punch dust bin is full of
paper punchings.
Remove the paper punchings.
P.61 “Cleaning the Hole Punch Dust Bin”
READY (FINISHER FULL) The receiving tray of the finisher is full
of paper.
Remove the paper from the receiving tray of the
finisher.
READY (INNER TRAY FULL) The exit tray of the equipment is full of
paper.
Remove the paper from the exit tray of the equipment.
Cannot copy
Check DEPARTMENT COUNTER
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
Add paper No paper remains in a drawer or on
the bypass tray.
Set paper in the drawer or on the bypass tray. The
touch panel indicates which drawer (or the bypass
tray) has no paper.
To set paper, refer to the Copying Guide.
CALL FOR SERVICE The equipment requires adjusting by
a service technician.
Contact your service representative with the error
code (C***) displayed on the right side of the touch
panel.
Never attempt to repair, disassemble or modify
the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for
maintenance or repair of the internal parts of the
equipment.
Examine stapler in the saddle stitch
unit.
A staple jam has occurred in the
stapler of the Saddle Stitch unit.
Remove the jammed staples.
P.46 “Staple jam in the Saddle Stitch unit”
Check staple cartridge in the saddle
stitch unit.
No staples remain in the stapler of the
Saddle Stitch unit.
Refill the staples.
P.57 “Refilling With Staples”
Check staple cartridge No staples remain in the stapler of the
Finisher.
Refill the staples.
P.57 “Refilling With Staples”
Examine stapler. A staple jam has occurred in the
stapler of the Finisher.
Remove the jammed staples.
P.45 “Clearing a Staple Jam”
Saving energy - press START button. The equipment has entered into the
energy saving mode since it has not
been used for a certain time.
Press any of the [START], [COPY], [e-FILING],
[SCAN], [PRINT], [FAX] and [ENERGY SAVER]
buttons to clear the energy saving mode.
CHANGE DRAWER TO CORRECT
PAPER SIZE
No paper suitable for the original is
set.
Place suitable size paper for the original in the drawer.
Message Problem Description Corrective Action
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