4 CONTENTS
Cannot change settings on the [Device Settings] tab.......................................................... 71
Network Connection Problems ............................................................................................. 72
Cannot print with the equipment (network connection problems)........................................ 72
Cannot print with SMB print................................................................................................. 72
Cannot print properly with AppleTalk print........................................................................... 72
Client Problems ..................................................................................................................... 73
Checking the client status.................................................................................................... 73
Hardware Problems................................................................................................................ 74
Print jobs not output ............................................................................................................ 74
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 76
Cannot E-mail my scans...................................................................................................... 76
Cannot find the data saved in the shared folder.................................................................. 76
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 78
e-Filing Web Utility terminates the session.......................................................................... 78
Numerous sub windows repeatedly appear ........................................................................ 78
Displaying the items in the Contents Frame takes a long time............................................ 78
Error messages ................................................................................................................... 79
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 82
Cannot locate the equipment in the network ....................................................................... 82
Cannot locate the equipment with Local Discovery............................................................. 83
Equipment does not respond to ping command .................................................................. 84
LDAP Search and Authentication Problems........................................................................ 85
Network shutdown occurs or touch panel disabled after LDAP search............................... 85
LDAP authentication takes a long time................................................................................ 85
Printing Problems (Network Related) ................................................................................... 86
SMB print and Point&Print in a Windows operating system environment ........................... 86
Raw TCP or LPR print in a Windows operating system environment ................................. 86
IPP print in a Windows operating system environment ....................................................... 87
Novell print in a NetWare environment................................................................................ 87
Macintosh environment ....................................................................................................... 88
UNIX/Linux environment...................................................................................................... 88
Network Fax (N/W-Fax) Driver Problems.............................................................................. 89
N/W-Fax Driver Installation Error Messages ....................................................................... 89
N/W-Fax Driver General Errors ........................................................................................... 90
Client Software Authentication Problems............................................................................ 92
Cannot log in using client software...................................................................................... 92
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 94
Error Messages ...................................................................................................................... 96
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