1.TROUBLESHOOTING FOR THE
HARDWARE
This chapter describes how to troubleshoot the problems with paper, toner and other finishing processes.
This chapter also describes how to supply paper, toner and staples.
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Jam............................................................................................................. 14
Locating a paper jam............................................................................................................................................14
Clearing a paper jam ............................................................................................................................................15
Paper jam in the Reversing Automatic Document Feeder (lower) .......................................................................16
Paper jam in the Reversing Automatic Document Feeder (upper).......................................................................17
Paper jam in the External Large Capacity Feeder (optional)................................................................................18
Paper jam in the drawer feeding portion ..............................................................................................................20
Paper jam in the drawers .....................................................................................................................................21
Paper jam in the drawer of the Tandem Large Capacity Feeder ..........................................................................21
Paper jam in the bypass tray................................................................................................................................22
Paper jam in the right side of the equipment........................................................................................................22
Paper jam in the duplexing unit ............................................................................................................................25
Paper jam in the Finisher and the Hole Punch Unit (both optional) .....................................................................26
Paper jam in the Saddle Stitch unit (optional) ......................................................................................................29
Paper jam in the receiving unit .............................................................................................................................33
Paper jam in the bridge unit .................................................................................................................................35
Clearing paper jams caused by a wrong paper size setting .................................................................................36
Clearing paper jams caused by a wrong paper type setting.................................................................................41
Clearing a Staple Jam ............................................................................................................ 45
Staple jam in the finisher ......................................................................................................................................45
Staple jam in the Saddle Stitch unit ......................................................................................................................46
Replacing a Toner Cartridge ................................................................................................. 49
Replacing a “Near Empty” toner cartridge ............................................................................................................52
Replacing the Waste Toner Box............................................................................................ 55
Refilling With Staples............................................................................................................. 57
Refilling the Finisher staples.................................................................................................................................57
Refilling the Saddle Stitch unit staples..................................................................................................................58
Cleaning the Hole Punch Dust Bin ....................................................................................... 61
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