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E-STUDIO5506AC
Toshiba E-STUDIO5506AC Software Troubleshooting Guide
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©2016, 2017 TOSHIBA TEC CORPOR
ATION All rights reserved
Under the copyright laws, this manual cannot be reproduced
in any form witho
ut prior written permission of TTEC.
1
3
Table of Contents
Preface
3
How to Read this Manual
3
Table of Contents
5
Confirming Job Statuses of Printing/Copying/Scanning/Faxing
8
Confirming Jobs in Progress or Ones in Waiting
8
Confirming Job History
13
Confirming the Status of Drawers
14
Confirming Amount of Toner Remaining
15
Troubleshooting for Copying
17
Copying Problems
18
Print Job Problems
24
Clearing Print Job Errors
24
Cannot Remember the Document Password for a Private Print Job
25
Printing a Document Including Many Graphics Takes Time
25
Does Not Output Even When You Enter Your Department Code on Mac os
25
Printer Driver Problems
26
Cannot Print (Port Setting Problems)
26
Cannot Print (SNMP Community Name Problems)
26
Command Line Options Not Processed
26
Retrieval of Printer Configuration Failed
27
Cannot Change Settings on the [Device Settings] Tab
27
Network Connection Problems
28
Cannot Print with the Equipment (Network Connection Problems)
28
Cannot Print with SMB Print
28
Client Problems
29
Checking the Client Status
29
Hardware Problems
30
Print Jobs Not Output
30
Scanning Problems
32
Cannot E-Mail My Scans
32
Cannot Find the Data Saved in the Shared Folder
32
Cannot Perform Scanning from a PC with Office 2013 or Later
32
OCR Does Not Work Well
33
E-Filing Web Utility Problems
36
E-Filing Web Utility Terminates the Session
36
Numerous Sub Windows Repeatedly Appear
36
Displaying the Items in the Contents Frame Takes a Long Time
36
Error Messages
37
Locating the Equipment in the Network
40
Cannot Locate the Equipment in the Network
40
Cannot Locate the Equipment with Local Discovery
41
Equipment Does Not Respond to Ping Command
42
LDAP Search and Authentication Problems
43
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
43
LDAP Authentication Takes a Long Time
43
Printing Problems (Network Related)
44
SMB Print in a Windows Operating System Environment
44
Raw TCP or LPR Print in a Windows Operating System Environment
45
IPP Print in a Windows Operating System Environment
45
Novell Print in a Netware Environment
46
Mac os Environment
46
Unix/Linux Environment
47
Network Fax (N/W-Fax) Driver Problems
48
N/W-Fax Driver Installation Error Messages
48
N/W-Fax Driver General Errors
49
Client Software Authentication Problems
50
Cannot Log in Using Client Software
50
Printing Can be Made Even with Incorrect User Name and Password
50
Wireless LAN Connection Problems
51
Cannot Connect to the MFP
51
Faxing Problems
54
Error Codes
54
Error Messages
54
Transmission/Reception Trouble
55
Hardware Status Icons on Topaccess [Device] Tab
58
Error Messages
60
Error Codes
62
Error Codes on Print Jobs
62
Error Codes on Transmission and Reception
64
Error Codes on Scan Jobs
67
When Something Is Wrong with the Equipment
75
When You Think Something Is Wrong with the Equipment
76
General Operations
76
Index
79
Other manuals for Toshiba E-STUDIO5506AC
Operator's Manual
124 pages
Hardware Troubleshooting Guide
80 pages
Scanning Guide
66 pages
E-Filing Guide
108 pages
Quick Start Guide
76 pages
Imaging Manual
331 pages
Software Installation Guide
164 pages
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Toshiba E-STUDIO5506AC Specifications
General
Brand
Toshiba
Model
E-STUDIO5506AC
Category
All in One Printer
Language
English
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