TROUBLESHOOTING FOR NETWORK CONNECTIONS
LDAP Search and Authentication Problems 43
0.LDAP Search and Authentication Problems
Network shutdown occurs or touch panel disabled after LDAP search
Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
LDAP authentication takes a long time
Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next
Step
Confirm that the LDAP server is correctly
running.
2 Is the LDAP server setting correctly set?
End
Enter the correct LDAP setting. Re-enter
the correct password carefully because it
is displayed by asterisks.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next
Step
Confirm that LDAP server is correctly
running.
2 Is the LDAP server setting correctly set?
End
Enter the correct LDAP setting. Reenter
the correct password carefully because it
is displayed by asterisks.
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