3.TROUBLESHOOTING FOR PRINTING
Print Job Problems 25
TROUBLESHOOTING FOR PRINTING
Cannot remember the document password for a Private Print job
Problem Description
I cannot remember the document password for my Private Print job.
Corrective Action
The document password for a Private Print job is never shown, once the job has been sent to the equipment.
To print the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the
administrator of the equipment.
Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
For details, refer to the Printing Guide.
Log in to TopAccess with the administrator’s password and delete the job in the Print Job list.
For details, refer to the TopAccess Guide.
Printing a document including many graphics takes time
Problem Description
It takes time to print a document including many graphics from a Universal Printer Driver (PCL6).
Corrective Action
Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in
[Customization] of the [Device Settings] tab before printing such documents.
Does not output even when you enter your department code on Mac OS
Problem Description
Print jobs are not output even when you enter your department code and print it on Mac OS.
Corrective Action
The entered department code may not be correct. Confirm your department code.
If the department code is not correct, print jobs are processed according to the settings ([Department Setting] -
[Invalid Department Code Print Job] from TopAccess). For details, refer to the TopAccess Guide.
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