5.TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems 37
TROUBLESHOOTING FOR e-Filing
Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and
then try again. If the error message is still displayed,
contact your system administrator or contact your
dealer for support.
Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting
to be longer on the Setup page of the TopAccess
Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another user.
Try again after the other user has finished.
Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data. For instructions, refer to the
e-Filing Guide.
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cut failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Copy failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Paste failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Save failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
internal storage device space.
Cannot create a Folder. Maximum number of folders
has been reached.
Delete unnecessary folders and create a new folder. You
can create up to 100 folders in each box.
Cannot create a Document. Maximum number of
documents has been reached.
Delete unnecessary documents and create a new
document. You can create up to 400 documents in each
box and folder.
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