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ERROR CODE AND TROUBLESHOOTING
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[6100] User account locking out
[6101] e-Filing box locking out
[6102] User account being locking out
[6103] e-Filing Box is locked out
Check item Measures
Setting
Set the correct self-diagnostic code.
Classification Error item
MFP access error
User account is locked
Check item Measures
Setting
Log into TopAccess as an administrator, and release the locked
user account.
Classification Error item
MFP access error
The e-Filing Box became inaccessible because an incorrect
password has been entered for the specified number of times.
Check item Measures
Setting
Retry access after a few minutes. For the locking period, ask your
administrator.
Classification Error item
MFP access error Failed to login because the user account had been locked out
Check item Measures
Setting
Log into TopAccess as an administrator, and release the locked user
account.
Classification Error item
MFP access error The e-Filing Box became inaccessible because an incorrect password has
been entered for the specified number of times.
Check item Measures
Setting
Retry access after a few minutes. For the locking period, ask your
administrator.
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