Voice Assistant Overview
Installing Voice Assistant
14 Voice Assistant Adminstrator Guide 10/08
Script Statistics
Select Script Statistics from the drop down bo in the Port Status/Stats tab to view statistics on
Voice Assistant Scripts. Script Statistics can be useful information. For example, your call center
provides information via a script. You may use script 901 for your Spanish speaking customers and
script 902 for your English speaking customers. You want to know how many customers called for
information in Spanish and how many called for the information in English. You can use the Script
Statistics to obtain this information.
Statistics since: The start date and time for the displayed statistics.
Script #: The Voice Assistant script number. For example, if you are using vascr801.scr for
overhead paging, the Script # will be displayed here as 801.
Requests: Number of time the script was requested.
Denied: Number of time the script was requested, but not accessed, or denied.
Min. Dur.: Minimum duration a port was used for a script. (hh:mm)
Max Dur.: Maximum duration a port was used for a script. (hh:mm)
Avg. Dur: The average time a port spent on a script.
Total Dur: The cumulative time all ports spent on a specific script. (hh:mm:ss)
Clear Stats: Clear current statistics.
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