Toshiba TECRA M11 Series User Manual

[CONFIDENTIAL]
Toshiba Personal Computer
TECRA M11/Satellite Pro S500M Series
Maintenance Manual
First edition April 2010
TOSHIBA CORPORATION
File Number 960-813

Toshiba TECRA M11 Series Specifications

General

Graphics	Intel HD Graphics
Operating System	Windows 7 Professional
LAN	Gigabit Ethernet
RAM	Up to 8 GB DDR3
Optical Drive	DVD SuperMulti drive
Wireless	802.11 a/g/n
Battery	6-cell battery
Ports	USB 2.0, VGA, ExpressCard

Summary

Manual Preface and Safety

Critical Safety Precautions

Highlights DANGER, WARNING, and CAUTION messages for user safety.

Manual Structure Overview

Chapter 1: Hardware Overview

Describes the system unit and its Field Replaceable Units (FRUs).

Chapter 2: Troubleshooting Procedures

Explains how to diagnose and resolve FRU problems.

Chapter 3: Tests and Diagnostics

Details procedures for performing hardware tests and diagnostics.

Chapter 4: Replacement Procedures

Provides instructions for removing and replacing FRUs.

Chapter 1: Hardware Overview Details

1.1 Product Features

Details the key features of the computer, including microprocessor and memory.

1.2 System Unit Block Diagram

Illustrates the system unit's block diagram for component relationships.

1.4 2.5-inch Hard Disk Drive Specifications

1.8 Power Supply Functions

1.9 Battery Specifications

Chapter 2: Troubleshooting Procedures

2.1 General Troubleshooting

Introduces the concept of Field Replaceable Units (FRUs) and troubleshooting.

2.2 Troubleshooting Flowchart

Provides a flowchart to guide the troubleshooting process.

2.3 Power Supply Troubleshooting Steps

Details procedures for diagnosing power supply issues.

2.4 System Board Troubleshooting Steps

Describes procedures to determine if the system board is malfunctioning.

2.5 USB FDD Troubleshooting Steps

2.6 2.5-inch HDD Troubleshooting Steps

Details troubleshooting procedures for the 2.5-inch Hard Disk Drive.

2.7 Keyboard Troubleshooting Steps

Provides steps for diagnosing keyboard malfunctions.

2.8 Touchpad/Dual Point Troubleshooting Steps

Details procedures for troubleshooting the touchpad and dual point.

2.9 Display Troubleshooting Steps

Provides steps for determining if the computer's display is functioning properly.

2.10 Optical Disk Drive Troubleshooting Steps

2.11 Modem Troubleshooting Steps

2.12 LAN Troubleshooting Steps

Details troubleshooting procedures for the LAN connection.

2.13 Wireless LAN Troubleshooting Steps

Provides steps for troubleshooting the Wireless LAN.

2.14 Bluetooth Troubleshooting Steps

Details troubleshooting procedures for the Bluetooth function.

2.15 Sound Troubleshooting Steps

2.18 Fingerprint Sensor Troubleshooting Steps

2.19 Web Camera Troubleshooting Steps

Chapter 3: Tests and Diagnostics Procedures

3.1 Understanding the Diagnostic Test

Explains how to use Diagnostic Test programs for hardware modules.

3.2 Executing Diagnostic Tests

Describes the steps to start and execute repair test programs.

3.3 Hardware Configuration Settings

3.4 Heatrun Test Procedures

3.6 System Test Procedures

3.7 Keyboard Test Procedures

3.8 Display Test Procedures

3.9 Floppy Disk Test Procedures

3.12 Hard Disk Test Procedures

Explains how to execute the Hard Disk Test and its subtests.

3.17 CD-ROM/DVD-ROM Test Procedures

3.18 Error Codes and Status Names Reference

3.19 Hard Disk Test Detail Status Explanation

3.20 ONLY ONE TEST Procedures

Chapter 4: Replacement Procedures Overview

4.1 Overview of FRU Replacement

Provides an overview of FRUs and a chart for removal order.

4.2 Battery Pack Replacement

4.4 Memory Module Replacement

4.7 Hard Disk Drive (HDD) Replacement

Details the procedure for removing and installing the HDD.

4.8 Keyboard Replacement Procedure

4.9 Optical Disk Drive Replacement

4.11 Wireless LAN Card Replacement

4.12 Cover Assembly and Base Assembly Replacement

4.14 RTC Battery Replacement

4.15 Bluetooth Module Replacement

4.19 System Board Replacement Procedures

Details critical procedures for replacing the system board.

4.20 CPU, Fin, and DC Fan Replacement

4.22 Touchpad/Fingerprint Sensor Board Replacement

4.23 LCD Unit Replacement Procedures

Details the procedure for removing and installing the LCD unit.

4.24 Camera Module/Antenna Replacement

Appendices: Technical Reference

Appendix A: LCD Module Handling Precautions

Appendix G: BIOS Rewrite Procedures

Explains the procedure for rewriting the system BIOS program.

Appendix H: EC/KBC Rewrite Procedures

Explains how to rewrite the EC/KBC system program.