FAQ (Frequently Asked Questions)
Q1. What should I do if I cannot access the internet?
A1. Make sure that all cables are correctly and securely connected to the modem.
$&RQWDFW\RXULQWHUQHWVHUYLFHSURYLGHUWRHQVXUH\RXUPRGHPLVDFWLYDWHG,ILWLVQoW
your internet service provider can activate it for you.
A3. Make sure that your computer is set to obtain an IP address automatically.
A4. Unplug the modem’s power adapter from the electrical outlet and then plug it in again.
$5HVHWWKHPRGHP3OHDVHUHIHUWR)$4!4IRULQVWUXFWLRQV
A6. Contact our Technical Support if the problem persists.
Q2. What should I do if I cannot access the web management page?
$&KHFNLIWKHFRPSXWHULVVHWWRDVWDWLF,3DGGUHVV,IVRFKDQJHLWVVHWWLQJVWRREWDLQ
an IP address automatically.
A2. Make sure http://192.168.100.1 is correctly entered in the web browser.
A3. Use another web browser.
A4. Unplug and reconnect both ends of the Ethernet cable.
Q3. What should I do if I forget my web management password?
$5HIHUWR)$4!4WRUHVHWWKHPRGHPDQGWKHQORJLQWRWKHZHEPDQDJHPHQWSDJH
at http://192.168.100.1 to set a new password.
Q4. How can I restore the modem to its factory default settings?
$:LWKWKHPRGHPSRZHUHGRQSUHVVDQGKROGWKHReset button on the rear panel for
DERXWVHFRQGVXQWLODOO/('VWXUQRQPRPHQWDULO\WKHQUHOHDVHWKHEXWWRQ
A2. Log in to the web management page of the modem. Go to Advanced!System Tools
!ResetDQGFOLFNReset. The modem will restore and reboot automatically.
LED Indicators
LED Status Indication
(LAN)
(Internet)
(Downstream)
(Upstream)
(Power)
3RZHULVRƬ
Power is on.
The synchronization has not started or has failed.
The modem has synchronized one channel.
The modem has synchronized more than one channel.
The modem is scanning for downstream channels.
The synchronization has not started or has failed.
The modem has synchronized one channel.
The modem has synchronized more than one channel.
The modem is synchronizing upstream channels.
Internet service is unavailable.
Internet service is available.
The modem is attempting to connect to the internet.
The LAN port is not connected to a powered-on device.
The LAN port is connected to a powered-on device.
2Ƭ
On
2Ƭ
White
Green
Flashing
2Ƭ
White
Green
Flashing
2Ƭ
On
Flashing
2Ƭ
On
Reset Button
Press & Hold for about 5 seconds
7106507181 REV1.1.2
©2017 TP-Link
Cable
Power
LAN
Reset
The product should be connected to cable distribution system that grounded (earthed) in
DFFRUGDQFHZLWK$16,1)3$WKH1DWLRQDO(OHFWULFDO&RGH1(&LQSDUWLFXODU6HFWLRQ
820.93 - Grounding of Outer Conductive Shield of a Coaxial Cable.
Safety Information
)RUDGYDQFHGFRQILJXUDWLRQUHIHUWRWKH8VHU*XLGHZKLFKFDQEHGRZQORDGHGDW
http://www.tp-link.us/support/download.
)RUDGGLWLRQDO)$4VYLVLWhttp://www.tp-link.us/support/faq.
)RUIXUWKHUDVVLVWDQFHFRQWDFW7HFKQLFDO6XSSRUWDWRUYLVLW
http://www.tp-link.us/support/contact.
Support