Troubleshooting︱
If a problem occurs with your Photo Frame please first check the information listed below before
sending your Photo Frame in for repair. If you are unable to remedy a problem from the following
hints, please consult your dealer, service center, or local Transcend branch office. We also have
FAQ and Support services on our websites. For any Hardware issues please consult the Photo
Frame User’s Manual.
I cannot turn my Transcend Photo Frame on
Your remote control’s battery may be low. Try pressing the power button located on the back of the
Photo Frame. If that doesn’t solve the problem, please check to make sure your Photo Frame is
connected securely to the DC adapter, and that the adapter is plugged into a wall socket.
My computer’s operating system cannot detect my Photo Frame
Check the following:
1. Is your Photo Frame properly connected to the USB port? If not, unplug it and plug it in again. Make
sure the USB port is connected on both ends, as shown in the User’s Manual.
2. Is your Photo Frame connected to the Mac keyboard? If yes, unplug it and plug it into an available USB
port on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable
it.
I was using my Photo Frame, now no buttons are responding (hangs/lags/stalls)
Try unplugging the DC adapter from your Photo Frame, then reconnecting it to your Photo Frame again.
I have connected my Photo Frame to the computer, but the Photo Frame does not appear as a
new drive in my operating system
Verify the DC adapter is connected to your Photo Frame and that the Photo Frame power is turned on. If not,
turn it on and then connect the Photo Frame to the computer again. Please make sure your operating
system meets the Transcend Photo Frame system requirements described in the “Introduction” section.
My Photo Frame cannot read photos on my memory card or the built-in memory
1. Make sure the Photo Frame supports the memory card type (CF/SD/MMC/MS).
2. Ensure that the memory card is correctly inserted all the way into its appropriate slot.
3. Edited and deformed photos may not display properly on Photo Frame. Some digital cameras save
images into non-standard formats - please check your camera’s user manual for specifics.
How can I display video files on my Photo Frame?
The Photo Frame only displays certain video formats. Please see the Photo Frame FAQ on the Transcend
website for instructions how to encode your video files to the Photo Frame’s format.
Can I delete files on my USB flash drive or memory card with the Photo Frame?
The Photo Frame cannot directly delete any files on a USB flash drive or memory card. However, you can
connect the Photo Frame to a computer and use the computer to delete files on memory devices that are
plugged-in to the Photo Frame.
Why does the time and date reset after unplugging the DC adapter?
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