26 WiFi Hound
TM
User Manual
www.Triplett.com
5.5 Training Your Technicians and Communicating with Your Clients
• Perform and document a Site Survey
• Set up a regular process. (For example, enter the door, and go left to each extreme of the room, taking snap-
shots as you go.)
• When you arrive at the location for troubleshooting, or
• When you have completed an initial installation or finished the necessary repairs/changes on a Trouble Call.
• Show the customer their wireless environment, and explain in simple terms what they are looking at.
• Don’t let the customer get mired in the “What’s that? And that?” game. There will always be RF that cannot be
identified. Stay focused on the big picture.
• When you go back a year later, pull up your original report and show the client a comparison between then and
now. This will almost always show major changes in the wireless environment.
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