25
FAULT FINDING/TROUBLESHOOTING
4 Water too cool
or cold.
(continued)
5 Shower varies
from normal
temperature to
cold during use.
6 Pressure relief
device has
operated (water
ejected from
PRD tube).
7 Shower fails to
shut off.
4.4 Electrical
malfunction.
4.5 Safety cut-out
operated.
5.1 Water pressure has
dropped below
minimum required.
6.1 Blocked shower head.
6.2 Twisted/blocked
flexible shower hose.
6.3 Shower head not
removed while
commissioning.
7.1 Faulty start/stop switch.
7.2 Debris in the
solenoid.
4.4.1 Have unit checked by suitably qualified
electrician or contact Customer
Experience.
4.5.1 Thermal safety cut-out device has
operated. Have the unit checked by a
suitably qualified engineer or contact
Customer Experience.
5.1.1 Wait until the water pressure
resumes to normal.
6.1.1 Clean or replace blocked sprayplate in
shower head and then fit new PRD.
6.2.1 Check for free passage through hose.
Replace the hose if necessary and
fit new PRD.
6.3.1 Fit new PRD. Commission unit with
shower head removed.
7.1.1 Replace start/stop switch.
7.2.1 Replace solenoid valve.
Problem Cause Action
In the unlikely event of unit failure other than detailed in the
fault finding page, please contact Customer Experience for advice.
Note: Identify the cause of operation before fitting a new PRD unit. When fitting
a new PRD, follow the commissioning procedure.
It is advised all electrical maintenance/repairs to the shower
should be carried out by a suitably qualified person.
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