24
FAULT FINDING/TROUBLESHOOTING
1 Shower
inoperable, no
water flow.
2 Water too hot.
3 Water
temperature
cycling hot/cool
at intervals.
4 Water too cool
or cold.
1.1 Interrupted power
supply.
1.2 Unit malfunction.
2.1 Not enough water
flowing through the
shower.
2.2 Blockage in supply.
2.3 Increase in ambient
water temperature.
3.1 Heater cycling on
temperature limiter.
4.1 Too much flow.
4.2 Water pressure below
minimum required
(see rating label).
4.3 Reduction in ambient
water temperature.
1.1.1 Blown fuse or circuit breaker. Check
supply. Renew or reset fuse or circuit
breaker. If it fails again, consult a qualified
electrician.
1.2 Power cut. Check other appliances and if
necessary, contact local Electricity Supply Co.
1.2.1 Have unit checked. Contact Customer
Experience.
2.1.1 Increase flow rate via temperature control.
2.1.2 Blocked shower head — clean or replace
blocked sprayplate in shower head.
2.2.1 Check if stop valves are fully open. Check
if a blockage in the inlet filter.
2.3.1 Readjust flow rate to give increased flow.
2.3.2 Select ‘ECONOMY’ power.
3.1.1 See 'Water too hot' causes 2.1, 2.2 and 2.3
and their appropriate action/cures. If it
continues contact Customer Experience.
4.1.1 Reduce flow rate via temperature control.
4.2.1 Is water supply mains or tank fed?
4.2.2 If tank fed, replumb to mains water supply
or see 4.2.4.
4.2.3 If mains fed, make sure that mains
stopvalve is fully open and that there are
no other restrictions in the supply while
shower is in use, or see 4.2.4.
4.2.4 Fit pump to give minimum pressure
(see rating label). Contact Customer
Experience for advice.
4.3.1 Readjust flow rate to give reduced flow.
4.3.2 Select ‘HIGH’ power.
IMPORTANT: Switch OFF the electricity at the mains supply and remove the circuit fuse before
attempting any fault finding inside the unit.
Problem Cause Action
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