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Troubleshooting
1. After inserting test strip, meter does not turn on.
2. After applying sample, test does not start / meter does not beep or begin testing.
For assistance, call toll free: 1-800-803-6025 or local: 1-954-677-4599.
Reason Action
Sample drop too small Repeat test with new test strip and larger sample
drop.
Sample applied after two minute
shut-off
Repeat test with new test strip.
Apply sample within 2 minutes of inserting test strip
into the meter.
Problem with test strip Repeat with new test strip. If testing still has not
begun, call for assistance.
Problem with meter Call for assistance.
Reason Action
Test strip inserted upside down or
backwards
Remove test strip from meter.
Re-insert test strip correctly into the meter.
Test strip not fully inserted Remove test strip from meter.
Re-insert test strip correctly into the meter.
Test strip error Remove test strip from meter.
Repeat with new test strip.
Meter is dead or there is not a battery in
the meter
Remove test strip from meter.
Replace battery in meter.
Use new test strip for testing.
Battery in the meter backwards Battery must be placed in meter with positive (“+”)
side facing up.
Meter error Call for assistance.
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